Your Reverse Osmosis System is warranted against defects in material for a period of 12 months from date of Installation, The filter cartridges are not covered in the warranty. This warranty is valid only to the original owner, installed at the original location. R.O. membranes carry a 12 month prorated warranty as follows: Credit 1/12th of replacement cost for each unused month, provided that the system is installed and maintained according to company instructions by qualified personnel.
ANNUAL MAINTENANCE REQUIRED.
Caution: For drinking water application, do not use where the water is microbiologically unsafe or with water of unknown quality without adequate disinfection before or after installing the unit. This Reverse Osmosis System must be protected against freezing. Failure to do so may result in cracking of the unit and water leakage. Damage caused by accident, fire, flood, acts of God, mis-use, mis-application, neglect, alteration, installation or operation contrary to our printed instructions is not covered by this warranty.
As seller, we do not know the characteristics of the water supply where the system will ultimately be installed. Please understand that the quality of water supplies may vary periodically, and that your water usage rate may vary as well. Water characteristics can also change considerably if your R.O. is moved to a new location. For these reasons, we assume no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligations for us. OUR OBLIGATION UNDER THIS WARRANTY IS LIMITED TO THE REPAIRE OR REPLACEMENT OF THE DEFECTIVE PARTS OF THE R.O., AND WE ASSUME NO LIABILITY WHATSOEVER FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES, WHETHER FROM CORROSION OR OTHER CAUSES.
In the event that a component breaks down on a system that is still under warranty, we ask that the following policy be followed so we can provide the necessary service to you
A. Any part that has malfunctioned must be reported to the company with the customer account number, The model number, field or in-house, and proof of purchase for the system it came from.
B. Upon receipt of these items, an inspection (either field or in-house) and test will be made and a determination will be given as to repair or replacement of the item under warranty.
1. If the part is under warranty, it will be repaired or replaced at no cost.
2. If the part is not covered by the warranty, it will be repaired or replaced and invoiced for the repair or replacement cost